Refund & Cancellation Policy

You may cancel an order at no cost any time before it ships. Contact us with your order number and we will cancel it and refund you in full.

Once an order has shipped it can no longer be cancelled, but it can be returned.

No returns unless the product is broken. We do not accept returns for change of mind.

To start a return, contact us with your order number. We will confirm the return address before you send anything back — items sent without confirmation cannot be tracked to your order.

• Change-of-mind returns.
• Custom-sized, engraved or made-to-order pieces.
• Items showing signs of wear or alteration.
• Items reported after the 48-hour window, or without the required unboxing video.

If your order arrives damaged, faulty, or is not what you ordered, contact us within 48 hours of delivery with video proof of the parcel — recorded before opening the seal until the parcel is fully opened — showing whether the product has any damage. Without this video, the return cannot be processed. We will arrange a replacement or a full refund including shipping, at no cost to you.

Approved refunds are issued to the original payment method — we cannot refund to a different card, account or UPI ID.

Once we approve a refund we submit it to our payment provider within 2 business days. It then typically takes 5–7 business days to appear on your statement, depending on your bank. Partial refunds are possible where only part of an order is returned.

Where a return is due to a change of mind, the original shipping charge is not refunded. Return postage is the customer's responsibility unless the item was damaged, faulty or incorrect.

To cancel an order, start a return, or ask about a refund: